Global Post Weekly

Customer Success Department

Job Description

It means shipping literally every product that relates to customer data. It means iterating on their feedback, owning pricing, and ensuring the ongoing success of your work. This will be the most productive job you've ever had. We have intensely strong product-market fit.2. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. We want to build a lot of products; we can't do that shipping at a normal pace. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We've raised more than $100m from some of the world's top investors. We've built the business around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. Headquarters: San Francisco
URL: https://posthog.com/


About PostHog
We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. When we say every product that companies need to run their business, we really mean it! Their job is to investigate and resolve issues reported by customers for their product. Default alive. What makes this role unique
In this role, you’re not hacking together an AI agent hoping someone will use it — you’re building on top of a firehose of real customer data with immediate impact, whether that means creating new AI-powered tools or building observability features that help others understand how their agents perform in the wild. Or, you might focus on building the analytics and observability layer around those agents - surfacing insights, clustering behaviors, and measuring model quality so teams can improve their own AI systems with confidence. Engineers lead product teams and make product decisions. Writing docs. We're optimistic about what's possible and our ability to get there. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. Things we care about

Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public firm handbook. Excellent communicator who thrives on collaboration across teams. We're a natively off-site firm. Extensive knowledge of Django and/or TypeScript-based React. Doing support. Every week, one person in each engineering team is designated the Support hero. Python or similar, React or similar, something to do with big data is a bonus. We are:
1. You’ll fit right in if you:

Ship end-to-end AI apps — from backend infra to frontend UX. Collaborating with design (when necessary). This role will also include some on-call time, too. Strong sense for UX and product polish. Time for building: Nothing gets shipped in a meeting. You’ve built and shipped agentic AI applications before and understand it’s more than just hitting an API with a good prompt. A customer data platform, so they can send their data wherever they need with ease. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. To apply: https://weworkremotely.com/remote-jobs/posthog-ai-product-engineer Ambition: We want to solve big problems. It means testing MVPs in production with real users. Great product engineers have users they're friendly with, talk with them frequently, bounce ideas off them, and iterate with them when they ship new things. Requirements

Full-stack experience with relevant technologies – e.g. We've since shipped more than a dozen products including:

A built-in data warehouse, so users can query product and customer data together using custom SQL insights. Next on the roadmap are CRM, messaging, revenue analytics, and support products. If you’ve worked in autonomous agents, workflow automation, or AI copilots before, you’ll feel at home — but here you’ll get to build it from scratch, in the open, with massive impact. It means building an objectively unnecessary developer toy with dubious shareholder value. What you'll be doing

Owning products and features from beginning to end. Build in the open: Work with feedback from the largest open-source product engineering communities in the world. We raise money to push ambition and grow faster, not to keep the lights on.3. Well-funded. Autonomy: We don’t tell anyone what to do. Think like a product builder — care about users and outcomes, not just code. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! Experience building AI-native products or integrating AI into existing software. This means originating ideas based on your intuition, talking to users, and understanding our strategy and goals. Revenue is growing 10% MoM on average, and we're very efficient. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping immediate, and being as weird as possible. Teams are flexible and easy to change when needed. Being weird: Weird means redesigning an already world-class website for the 5th time. We're set up for a long, ambitious journey. Talking to users. Agents that matter: Instead of copilots on the side, you’ll create background agents embedded into engineering workflows - changing how software gets built. Prior experience in AI workflow automation, copilots, or autonomous agent products. Shipping fast: Why not now? Who we're seeking for
We’re looking for a full-stack engineer who knows how to leverage LLMs to make PostHog 10x more powerful. Doing weird stuff is a competitive advantage. All our products integrate with PostHog AI, so you'll likely be working with the PostHog AI team to implement AI features in your products. Giving users support from real engineers and shipping fixes and improvements in real-time is one of the best ways to spark joy in users. Collaborate widely — work across teams, find the right people, and make progress fast. Ability to choose pragmatic architectures, ship quickly, and iterate based on real feedback. They're getting prettaaay, prettaay good. PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. And it's fun. Nice to have

Have worked at a high-growth SaaS company before. Good product engineers read feedback from users and iterate quickly. Implementing AI features. For some teams, that means designing observability and evaluation features for AI products. LLMs, eh? We have a content team that will collaborate with you on reviewing, polishing, and improving your documentation, but the best person to document a new feature is the person who built it. From there, it's up to you to decide when to collaborate with our design team to iterate and polish the experience. You’ll build on top of it all. The operating system for folks who build software. We default to async communication – PRs > Issues > Slack. Product-led. Product engineers at PostHog are full-stack, so we expect you to ship and own the basic UX of your work using our design system. Impact from day one: You’re building agents on top of real customer data — not toy demos, not “when we get users.”
Data advantage: PostHog already collects all the context agents need to be useful: analytics, sessions, events, feature flags, and more.